Our Promise to You – Exceptional Dental Care
- To provide consistent good quality care that meets our patient’s needs and our professional standards.
- To maintain our knowledge and competence as dental professionals.
- To provide our patients with all necessary information to help them make decisions on their dental care and that we respect those choices.
- To put our patients interests first and act to protect them.
- To ensure our patients are treated with honestly and integrity.
CQC Registered Dental Practice
Commitment to Quality Care
The Care Quality Commission are an independent body, who regulate health and social care standards, these standards have to be met by all dental practices. All practices that meet these standards are registered by the CQC, and must be able to demonstrate compliance with these regulations to maintain their registration.
The CQC standards include:
Respecting and involving people who use our services
- Patients understand the care treatment and support choices available to them
- Patients can express their views and are involved in decisions about their care and treatment
- Patients’ privacy, dignity and independence are respected
- Patients’ views and experiences are taken into account in the provision of Services
Consent and care to treatment
- Patients give valid consent to care and treatment provided or planned
- Patients understand their right to change any decisions agreed
- Patients know their human rights are respected
Fees
- Patients know what, when and how to pay
- They know what they are paying for
- They are aware of the practice policy in relation to fees
- They are not pressured to agree to treatment or fees
- Someone can explain their options and costs clearly
- NHS and private treatment is clearly distinguished
- Estimated fees (e.g. lab work) are indicated and advised to patients
Care and welfare of people who use services
- Patients experience effective, safe and appropriate care and treatment which meets their needs
Meeting nutritional needs
- Patients are supported to have adequate nutrition and hydration
Cooperating with other providers
- Patients receive co-ordinated care and treatment where more than one provider is involved or where they are moved between services
Safeguarding patients from abuse
- Patients and service users are protected from abuse or the risk of abuse and their human rights are respected and upheld
Cleanliness and infection control
- The practice complies with at least the Essential Quality Requirements of HTM 01-05 and with the Approved Code of Practice for Health and Adult Social Care
Management of medicines
- Patients will receive their medicines at the times they need them, and safely
- Wherever possible, patients will have information about prescribed medicines available to them or to others acting on their behalf
Safety and suitability of premises
- Patients and those who work in or visit the premises are in safe accessible surroundings that promote their wellbeing
Safety, availability and suitability of equipment
- Patients and staff are not at risk of harm from unsafe or unsuitable equipment both clinical and non-clinical
- Patients and staff benefit from equipment that is comfortable and meets their needs
Requirements relating to workers
- Patients are safe, and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally competent
Staffing
- Patients are safe and their health and welfare needs are met by sufficient numbers of staff
Supporting workers
- Patients are safe and their health and welfare needs are met by competent staff
Assessing and monitoring the quality of service provision
- Patients benefit from safe, quality care, treatment and support, following from effective decision making and the management of risks to their health, welfare and safety
Complaints
- Patients or those acting on their behalf are sure that their comments and complaints are listened to and acted upon
- Patients and others who complain know that they will not be discriminated against as a result
Notifications to CQC
The CQC must be notified of specific incidents or events, including:
- The death of a patient
- Serious accidents or injuries to patients under treatment
- Failure of utilities or services which suspend activities for more than 24 hours
- Staffing shortage which causes suspension of activities for more than 24 hours
- Absence of the Provider or Registered Manager for more than 28 days
- Any incidents at the location which involve the police
- Death of the/a provider
Records
- Those who use services can be confident that their personal and dental records are accurate, fit for purpose, held securely and are confidential
- Other records required to be held to protect patients’ safety and wellbeing are maintained and held securely
Eco-Friendly Dentistry: Pioneering Sustainable Dental Care
Our practice aims to be as friendly to the environment as possible, we ensure:
- We dispose of all waste materials in a manner that follows correct collection procedures by the appropriate external contractors.
- We recycle, reduce and reuse, this involves making phone calls and sending emails as opposed to sending letters where possible. Any waste paper is made into scrap paper and all printer cartridges are always recycled.
- We purchase eco-friendly and recycled products where possible, for example; copy paper, paper towels and tissues.
- We have an Invisalign recycling bin for all of your old retainers.
- We have an extensive range of bamboo toothbrushes and plastic-free dental products.
