Website Privacy Notice

Dental Health Care is committed to protecting your privacy and ensuring that any personal information collected through our website is handled fairly, lawfully and transparently.

This Privacy Notice explains what information we collect, why we collect it, how we use it and the rights you have in relation to your personal information.

Who We Are

Dental Health Care is the Data Controller for the personal information described within this Privacy Notice.

If you have any questions regarding this Privacy Notice please contact:

Registered Manager
Dental Health Care
73 Ware Road
Hertford
SG13 7ED

Email: reception@dentalhealthcare.co.uk
Telephone: 01992 582 945

The Information We Collect

We may collect personal information including:

Name
Email address
Telephone number
Date of birth
Appointment request information
Website usage and cookie information
Communications preferences where provided

Clinical records are not maintained within our website systems.

Appointment Requests

Our website allows patients and prospective patients to request appointments online.

Information collected for this purpose may include your name, date of birth, telephone number and email address.

Please do not submit detailed medical or clinical information through website enquiry forms unless specifically requested to do so by the Practice.

Information collected through appointment requests is used solely for arranging and administering appointments and associated communications.

Why We Collect Your Information

Respond to enquiries
Administer appointment requests
Communicate with prospective and existing patients
Improve the services provided through our website
Comply with legal and regulatory requirements
Protect the security and integrity of our systems

Marketing Communications

Where you have consented to receive communications from Dental Health Care we may use your contact information for that purpose.

We use Mailchimp to administer certain communications. You may unsubscribe at any time using the unsubscribe facilities provided or by contacting the Practice directly.

Cookies

Our website may use cookies and similar technologies to provide website functionality, improve performance and understand how our website is used.

Where required by law we will seek your consent before using non-essential cookies.

Who We Share Information With

Authorised members of Practice staff
Website hosting providers
Authorised third party service providers
Communications providers
Regulatory or statutory bodies where disclosure is required by law

Dental Health Care will never sell your personal information to third parties.

Keeping Your Information Safe

We implement appropriate technical and organisational measures designed to protect information from unauthorised access, accidental loss, unauthorised disclosure, alteration or destruction.

Access to personal information is restricted to authorised individuals who require access in the performance of their duties.

Your Rights

Request access to your personal information.
Request correction of inaccurate information.
Request restriction of processing.
Request erasure in certain circumstances.
Object to particular forms of processing.
Withdraw consent where processing relies upon consent.
Complain regarding the use of your personal information.

Making a Complaint

If you are unhappy with how we have used your personal information we would encourage you to contact us in the first instance.

You also have the right to complain to the Information Commissioner’s Office.

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

Further Information

Patient Privacy Notice
Staff Privacy Notice
Data Protection Policy
Information Asset Register and Record of Processing Activities
Complaints Policy

Last reviewed: 21 July 2026

Next review: 21 July 2027